Warranty Returns
Frequently Asked Questions
- How to avoid physical damage so my warranty claim will not be compromised?
- How to properly pack defective unit/s?
- How to interpret and fill out the Return Commercial Invoice?
- How to fill out Air Way Bill and track shipments/delivery?
- What if I don't return my defective units?
- What is SWR? What is AWR?
- Related Topics:
- Part Replacement: How to obtain warranty support
- Processors – Warranty information
- Desktop Boards – Warranty information
How to properly pack defective unit/s?
Please be guided that units received with physical damages or any damage incurred during shipping are not covered by Intel’s Limited Warranty Policy.
Proper packing is required to ensure the safety of unit/s during transit.
Follow instructions from this document to avoid physical damage to unit/s and to avoid issues in claiming warranty.
| Title | Size | Date |
| 235 KB | November 2010 | |
| 321 KB | November 2010 | |
| 387 KB | November 2010 | |
Applies to: Australia / Brunei / Cambodia / Hong Kong / Indonesia / Korea / Laos / Malaysia / Mongolia / Nepal / New Zealand / Pakistan / Philippines / Singapore / Sri Lanka / Taiwan / Thailand / Vietnam | ||
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How to interpret and fillout the Return Commercial Invoice?
Return Commercial Invoice is one of the vital documents that you will receive after you have filed for return material acquisition (RMA).
This document will guide you in handling the Return Commercial Invoice.
| Title | Size | Date |
| 360 KB | February 2010 | |
Above Applies to: Brunei / Cambodia / Hong Kong / Indonesia / Korea / Laos / Malaysia / Mongolia / Nepal / New Zealand / Pakistan / Philippines / Singapore / Sri Lanka / Taiwan / Thailand / Vietnam | ||
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How to fillout Air Way Bill and track shipments/delivery?
The Air Way Bill is another set of document that you will receive after you have filed for return material acquisition (RMA).
This document will guide you in handling the Air Way Bill and tracking your shipments/delivery.
| Title | Size | Date |
| 1 MB | February 2010 | |
Applies to: Australia | ||
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What if I don't return my defective units?
For Advance Warranty Replacement (AWR) orders, return to depot the defective unit(s) within 10 days from receipt should there be no issues with the replacement part. Unreturned defective units despite repeated reminders might suspend AWR privileges.
For Standard Warranty Replacement (SWR) orders, return the defective unit(s) to depot upon receiving the shipping documents from Intel. Unreturned defective part after 60 days from the drop time order might cancel your SWR order and no replacement will be issued.
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What is SWR? What is AWR?
Information about Standard Warranty Replacement (SWR) and Advanced Warranty Replacement (AWR) may be found at this link (Warranty information section).
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