Intel® AMT Add-on for Microsoft* SMS 2003: Email Support

Submit New Article


Last Modified On :   October 27, 2008 4:44 PM PDT
Rate
 


Reducing costs with accurate inventories, remote management, and improved security for desktop PCs
Intel is working with Microsoft to develop the Intel® Active Management Technology (Intel® AMT) Add-on for Microsoft Systems Management Server* (SMS) 2003, an add-on utility for Microsoft* SMS 2003. The add-on utility allows SMS to take advantage of advanced, hardware-based system management capabilities of Intel® AMT, which are built into PCs with Intel® VPro™ Technology. These capabilities will help reduce the cost of managing and securing desktop PCs. Information Technology (IT) managers can now rapidly and remotely communicate with, power up, reboot, control, and inventory assets and remediate desktop PCs with Intel® VPro™ Technology, improving compliance with corporate policies -- even if PC power is off or the OS is down. IT will be able to manage PCs more effectively from the IT console and reduce the total cost of ownership of computing systems.

Questions relating to the Intel® AMT Add-on for Microsoft* SMS 2003 are supported via this form. If the information that you are seeking does not relate to the Intel® AMT Add-on for Microsoft* SMS 2003, please refer to our other FAQ for Intel® Active Management Technology Add-On for Microsoft* SMS 2003.
Your Name:*
E-mail Address:*
Company Name:*
System Manufacturer (OEM):
Intel® AMT Firmware version:(?)If the Add-on was successfully installed, this information can be obtained by double clicking on the specific AMT machine from within the Microsoft SMS console. A pop-up window should appear with the Firmware version as one of its fields. This info can also be obtained via the Intel® AMT web interface: From any browser on the server machine, go to http://<AMT computer name>:<port number> where ‘port number’ is 16992, or https://<AMT computer name>:<port number> if using a secure connection, where port number is 16993. This should take you to a page asking for the AMT username and password, and then to a page with the AMT menus.

If this does not work, try, in the URL, switching the ‘computer name’ with its IP address. If this works, and using the computer name did not, this indicates a problem with the DNS name resolution.
Microsoft* Systems Management Server (SMS) version:(?)This info can be obtained from the Management Console > Help > About Microsoft Management Console.
Intel® AMT Add-on for SMS version:(?)This info can be obtained from the "Click here for support information" link in the "Add or Remove Programs" under the Intel® Add-on for SMS product, in the Windows* Control Panel.
SMS Hierarchy (primary vs. secondary site, etc.):
Intel® AMT provisioning info:
Business Type: * Small Business  Enterprise
Security - For your connection to the Intel® AMT machine, are you using: * TLS: Yes  No
Kerberos: Yes  No

Non-secure/other method of security (describe):
Specific issue information:
Customer impact:
Was the Add-on successfully installed? * Yes  No
If the Add-on was successfully installed:
Were you able to connect to Intel® AMT systems? Yes  No
Were you able to perform Add-on Remote Control Operations? Yes  No
If either of the above is a problem, try connecting and performing the same operations using the Intel® AMT Web Interface.(?)From any browser on the server machine, go to http://<AMT computer name>:<port number> where ‘port number’ is 16992, or https://<AMT computer name>:<port number> if using a secure connection, where port number is 16993. This should take you to a page asking for the AMT username and password, and then to a page with the AMT menus.

If this does not work, try, in the URL, switching the ‘computer name’ with its IP address. If this works, and using the computer name did not, this indicates a problem with the DNS name resolution.
If you are getting an error pop-up, what is the exact message that appears?
Please describe your issue:

You will receive a response to your inquiry within one (1) Intel business day, Monday through Friday from 8 a.m. to 5 p.m. Pacific Time.
As a reminder, we can only provide responses to inquiries composed in English.

A representative of Intel may subsequently contact you (via email) in order to obtain your feedback on the quality of the support you received. If you do not wish to participate, simply delete the survey email.





Comments (0)



Leave a comment

Name (required)

Email (required; will not be displayed on this page)

Your URL (optional)


Comment*