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Consumer Support

If you purchased your system from one of the following manufacturers, check their support site for updated system BIOS, drivers and solutions to common problems.*

  • Compaq*
    		•
  • Hewlett Packard*
  • Dell*
  • Fujitsu*
  • Gateway*
    		•
  • IBM*

    • Before You Contact Us
    View the top requested support topics
    Select from the product list below to find technical and/or warranty support:

    Desktop Board

    Need help resolving a desktop board issue?


    For faster service, please have the following information available when contacting Intel technical support:
    Information How do I find this information?
    Place of purchase Intel® Motherboard Identification
    AA number What are AA Numbers (required for all warranties)?
    Processor Supported processors
    Operating System Supported operating systems
    Memory Tested memory
    List of troubleshooting tasks you have completed and the results The following troubleshooting tips are available:
      System boot issues
      Interactive No Boot Wizard
      Operating system issues
      Audio issues
      Serial ATA / RAID issues
      Video issues
      Network issues
      PC accessory issues
    Warranty If the troubleshooting results indicate that your desktop board is defective, verify the board is still under warranty and that Intel is the correct source for warranty support.

    Gather the following product information before contacting Intel:
    • Altered Assembly (AA) number and Serial Number
    • Complete description of the symptoms or problem
    • Troubleshooting steps.
      Note: Intel may require additional steps before processing a warranty request.
    • Proof-of-purchase

    Related Topic:
    Additional Warranty Information
    Contact Options:

       Submit an email
       Call a support technician


    Processor

    Need help resolving a processor issue?


    For faster service, please have the following information available when contacting Intel technical support:
    Information How do I find this information?
    Place of purchase How to Identify a Boxed/Retail processors vs. an OEM/Wholesale processors?
    Processor type Intel® Processor Numbers
    Warranty If your processor qualifies for warranty support direct from Intel, you will need to provide the following information
    • The model of the motherboard the defective processor was installed in
    • The model number of any alternative parts used to confirm the processor is defective (ex. second motherboard or another processor)
    • All the markings from the top of the defective processor and the processor fan/heatsink. See the information below regarding processor and fan markings.

    Related Topic:
    Warranty Questions and Answers
    Processor markings, if available How to Identify a Boxed vs. an OEM Processor and scroll down to Fan/Heatsink Markings section
    Contact Options:

       Submit an email
       Call a support technician


    Graphics

    Need help resolving a graphics controller issue?


    If you purchased a computer with Intel Graphics embedded, please contact your computer manufacturer or point of purchase for the technical support information. If you are integrating an Intel Desktop Board into your computer, please have the following information available when contacting Intel technical support:
    Information How do I find this information?
    Graphics Controller Version Identifying your Intel® graphics controller.
    Graphics Driver Version How to identify your graphics driver version.
    Graphics Diagnostic Report Results How to run the Graphics Diagnostic Report.
    Contact Options:

    Note: Email Support Only

       Submit an email


    Server

    Need help resolving a server issue?


    For faster service, please have the following information available when contacting Intel technical support:
    Information How do I find this information?
    List of troubleshooting tasks you have completed and the results Troubleshooting server system boot issues
    Contact Options:

       Submit an email
       Call a support technician


    Wireless Adapter

    Need help resolving a wireless adapter issue?


    For faster service, please have the following information available when contacting Intel technical support:
    Information How do I find this information?
    Wireless Adapter Model and Driver Version Information Identify Your Wireless Adapter
    List of troubleshooting tasks you have completed and the results Self-help hints - Troubleshooting overview
    Contact Options:

       Submit an email
       Call a support technician


    Other Products

    Need help resolving an issue for other products?


    Contact Options:

       Submit an email
       Call a support technician





    *Note: This list is not comprehensive. Check the documentation that came with your system.