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Unable to use the native resolution of some displays

Symptom(s):

Users may be unable to use the native resolution of some displays when using Intel® chipset graphics. Resolutions such as 1680x1050 and 1440x900 are not available in graphics properties.

Cause:

The display EDID is not read properly when connecting to a subset of Digital Flat Panel (DFP) displays.

Solution:

Intel has released a driver to specifically address this issue; however, there may be side effects to this solution such as longer than normal resume times from standby. This solution will only work with external displays such as DFP displays. This driver is not designed to address issues with Local Flat Panel displays or TV’s connected to the system. This driver is provided as is. Intel has not tested, and does not guarantee, the operation of the driver for this purpose.

If you have a platform that includes a chipset from the Intel® 945G/GM Express Chipset family, click here for drivers that resolve this issue.

Otherwise, select the appropriate operating system and driver below.

Related Topics
Identifying your Intel® graphics controller
How do I install the graphics driver?
I cannot select a larger display mode (resolution, refresh rate, or color settings). How do I resolve this issue?
Error: "The driver being installed is not validated for this computer..."

Operating System:
Windows* XP Professional x64 Edition, Windows Vista* 64, Windows Vista* Starter, 32-bit version, Windows Vista* Home Basic, 32-bit version, Windows Vista* Home Premium, 32-bit version, Windows Vista* Business, 32-bit version, Windows Vista* Enterprise, 32-bit version, Windows Vista* Ultimate, 32-bit version, Windows Vista* RC2, Windows Vista* Home Basic, 64-bit version, Windows Vista* Home Premium, 64-bit version, Windows Vista* Business, 64-bit version, Windows Vista* Enterprise, 64-bit version, Windows Vista* Ultimate, 64-bit version, Windows Vista*, Windows Vista* 32, Windows* XP Starter Edition, Windows* XP 64-Bit Edition, Windows* XP Professional, Windows* XP Home Edition, Windows* XP Media Center Edition

This applies to:
Intel® 3 Series Chipsets
Intel® 4 Series Chipset
Intel® 82G965 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q963 Graphics and Memory Controller Hub (GMCH)
Intel® 82Q965 Graphics and Memory Controller Hub (GMCH)
Intel® G31 Express Chipset
Intel® G33 Express Chipset
Intel® G35 Express Chipset
Intel® G41 Express Chipset
Intel® G43 Express Chipset
Intel® G45 Express Chipset
Intel® Q33 Express Chipset
Intel® Q35 Express Chipset
Intel® Q43 Express Chipset
Intel® Q45 Express Chipset
Mobile Intel® 4 Series Express Chipset Family

Solution ID: CS-028366
Date Created: 23-Sep-2007
Last Modified: 02-Nov-2008
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